Legacy equipment is anything that is no longer supported by the company you bought it from. It's a shame, since it cost you thousands to purchase. But now your vendor wants you to buy their newest model for thousands more. It's probably an easy fix that would only cost a few hundred. Maybe the old model needs a tune up, or a part that no one makes anymore. Maybe the electronic controls aren't working. That's where North Star steps in. We understand that sometimes a generic part can be substituted and that many electronics controls can be swapped for brand name parts. Your vendor is counting on you giving up when you hear your machine is no longer supported. But old equipment was built to last. Why throw it away? Give us a call and let us see if we can fix it for a fraction of the cost!
We are happy to give free estimates if a problem can be diagnosed via phone and at a distance. If within 90 minutes of the Twin Cities Metro in Minnesota, a technician will visit to determine parts and service needs. If outside, a travel fee will be assessed when in-person visits are needed to diagnose problems. At the diagnostic visit, we'll determine if we can fix your equipment or whether we deem it irreparable. If we take up the work, the travel fee will not be assessed. At any point, if we determine we cannot fix a piece of equipment, we will not charge you. Your organization has no excuse to not call and see if we can help you get your equipment back online.